Privacy Policy
Last updated: December 2024
Introduction
Phoenix IBC Totes ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website phoenix-ibctotes.com, use our services, or engage with us in any business capacity. By accessing our website or using our services, you consent to the data practices described in this policy. If you do not agree with these practices, please do not use our website or services.
Information We Collect
Personal Information
- Name, email address, and contact information when you submit forms or contact us
- Company name, job title, and business address for business transactions
- Billing and payment information for purchases and transactions
- Communication history and correspondence records
Business Information
- Details about your IBC needs, including product preferences and quantities
- Service requirements and scheduling preferences
- Industry type and application requirements
- Delivery locations and logistics information
Usage Data
- Pages visited and time spent on our website
- Referral sources and how you found us
- Click patterns and navigation behavior
- Search queries used on our website
Device Information
- Browser type and version
- Operating system
- IP address
- Device type and screen resolution
- Cookie and tracking technology data
How We Use Your Information
- Respond to your inquiries and provide customer service
- Process quotes, orders, and transactions
- Send relevant communications about our products and services
- Deliver containers and coordinate logistics
- Improve our website and user experience
- Analyze website usage and trends to enhance our offerings
- Comply with legal obligations and regulatory requirements
- Prevent fraud and protect against security threats
- Maintain business records and support our operations
- Send marketing communications (with your consent)
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We work with trusted third parties who help us operate our business, including payment processors, shipping and logistics companies, IT service providers, and marketing platforms. These providers have access only to the information needed to perform their services and are bound by confidentiality agreements.
Business Partners
When necessary to fulfill your orders or provide services, we may share relevant information with transport partners, repair service providers, or other business partners involved in completing your transaction.
Legal Requirements
We may disclose your information when required by law, court order, or government regulation. This includes responding to subpoenas, law enforcement requests, or legal processes.
Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure HTTPS encryption for all website communications
- Regular security assessments and vulnerability testing
- Access controls limiting who can view personal information
- Employee training on data protection and privacy
- Secure storage systems for business records
- Regular backups and disaster recovery procedures
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal requirements)
- Opt-out of marketing communications at any time
- Object to certain processing of your information
- Request restriction of processing in certain circumstances
- Data portability (receiving your data in a structured format)
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.
Third-Party Links
Our website may contain links to third-party websites, including Google Maps, social media platforms, and other external resources. We are not responsible for the privacy practices, content, or security of these external sites. When you click on third-party links, you leave our website and are subject to the privacy policies of those sites. We encourage you to read the privacy policies of any third-party sites you visit.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Factors that determine retention periods include:
- The nature of our ongoing business relationship
- Legal obligations to retain data (e.g., tax records)
- Statute of limitations for potential legal claims
- Business needs for historical records
When we no longer need your information, we will securely dispose of it in accordance with our data retention policies.
Children's Privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13 years of age. If we discover that we have collected information from a child under 13, we will promptly delete it. If you believe we have inadvertently collected information from a child, please contact us immediately.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected and how it is used
- Right to request deletion of your personal information
- Right to opt-out of the sale of personal information (note: we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
California residents may submit requests by contacting us using the information below.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes:
- We will update the "Last updated" date at the top of this page
- For significant changes, we may provide additional notice
- Your continued use of our website after changes constitutes acceptance of the updated policy
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Phoenix IBC Totes
109 N 37th Ave
Phoenix, AZ 85009
Email: info@phoenix-ibctotes.com
We will respond to privacy-related inquiries within 30 days.