Company History
A timeline of growth, innovation, and commitment to excellence in the IBC industry. From our founding in 2009 to today, see how Phoenix IBC Totes has evolved to better serve our customers.
Over 15 years of dedication to quality, sustainability, and customer service have shaped Phoenix IBC Totes into the trusted partner businesses rely on today. Explore our journey through the milestones that defined our growth.
15+
Years in Business
150K+
Totes Processed
500+
Customers Served
95%
Landfill Diversion
Foundation
Phoenix IBC Totes was founded with a mission to provide quality IBC container solutions. Starting in a modest 5,000 sq ft warehouse, our founders began building relationships with local businesses who needed reliable container sources.
- Initial warehouse setup
- First customer relationships
- Core processes established
First Year Milestones
Processed our first 1,000 containers and established partnerships with key suppliers. We developed our initial grading system to ensure consistent quality standards across all containers.
- 1,000 containers processed
- Grading system developed
- Supplier partnerships formed
First Major Expansion
Expanded our facility to 25,000 sq ft to meet growing demand. This expansion allowed us to increase inventory capacity and add dedicated areas for cleaning, inspection, and repairs.
- 25,000 sq ft facility
- Dedicated cleaning area
- Increased inventory capacity
Service Expansion
Launched our repair and reconditioning services, allowing customers to extend the life of their existing containers. Added trained technicians to handle valve replacements, bottle swaps, and cage repairs.
- Repair services launched
- Technical team hired
- New service offerings
Quality Certification
Achieved ISO 9001 certification for quality management systems. This milestone formalized our commitment to consistent quality and continuous improvement across all operations.
- ISO 9001 certified
- Quality processes documented
- Continuous improvement program
Technology Investment
Invested in new cleaning equipment and inspection technology. These upgrades improved our ability to restore containers to like-new condition and detect potential issues.
- New cleaning systems
- Enhanced inspection tools
- Process automation
Recycling Program Launch
Introduced our comprehensive recycling program for end-of-life containers. This initiative reflected our commitment to environmental responsibility and zero-waste operations.
- Recycling program established
- Environmental partnerships
- Waste diversion goals set
Customer Base Growth
Reached 200 active customer accounts spanning food processing, chemical manufacturing, agriculture, and more. Customer satisfaction surveys showed 95%+ satisfaction rates.
- 200+ active customers
- 95%+ satisfaction rate
- Industry diversification
Regional Expansion
Expanded our service area to cover the entire Southwest region. Established logistics partnerships to provide efficient delivery and pickup services throughout Arizona and neighboring states.
- Regional coverage expanded
- Logistics partnerships
- Delivery fleet added
Industry Recognition
Recognized by industry associations for our sustainability efforts and quality standards. Featured in trade publications as an example of best practices in IBC reconditioning.
- Industry awards
- Media features
- Best practice recognition
10 Year Anniversary
Celebrated a decade of service with over 100,000 totes processed. Marked the milestone with customer appreciation events and renewed commitment to our founding values.
- 10 years in business
- 100,000+ totes processed
- Anniversary celebration
Resilience Through Challenge
Navigated the challenges of the global pandemic while maintaining service continuity for essential industries. Implemented enhanced safety protocols and contactless service options.
- Essential service provider
- Safety protocols enhanced
- Contactless options added
Technology Upgrade
Major investment in advanced cleaning and testing equipment for better quality control. New systems allow for more thorough cleaning and more accurate pressure testing.
- Advanced cleaning systems
- New testing equipment
- Digital quality tracking
Team Expansion
Grew our team to 25+ employees, including dedicated customer service specialists, technicians, and logistics coordinators. Invested in training programs to maintain expertise.
- 25+ team members
- Specialized roles added
- Training programs launched
Sustainability Milestone
Achieved 95% container diversion rate from landfills through recycling and reconditioning. This milestone represents our ongoing commitment to environmental stewardship.
- 95% diversion rate
- Environmental leadership
- Sustainability reporting
Looking Ahead
Continuing to innovate and expand our services to meet evolving industry needs. Planning facility upgrades, new service offerings, and expanded regional coverage.
- Facility improvements planned
- New services in development
- Regional expansion
Key Accomplishments
These achievements reflect our commitment to excellence and continuous improvement over the years.
ISO 9001 Certified
Recognized quality management systems ensuring consistent, high-quality service.
95% Diversion Rate
Industry-leading sustainability with 95% of containers diverted from landfills.
150,000+ Totes Processed
Trusted by businesses to handle over 150,000 containers since our founding.
98% Satisfaction Rate
Consistently high customer satisfaction reflecting our commitment to service.
500+ Customer Relationships
Long-term partnerships built on trust, quality, and reliable service.
Regional Coverage
Serving the entire Southwest region with efficient delivery and pickup.
What's Next
As we look to the future, we're excited about continuing to grow and improve. Our plans include expanded capacity, new technology investments, broader regional coverage, and enhanced services to meet our customers' evolving needs. The best chapters of our story are yet to be written.
Upcoming Initiatives
Facility Expansion
Additional capacity to serve more customers and maintain larger inventory.
New Technologies
Continued investment in cleaning and quality control technologies.
Service Innovation
New services and programs to better meet customer needs.
Be Part of Our History
Join the hundreds of businesses who have been part of our journey. Whether you're looking to buy, sell, or recycle IBC totes, we'd love to add you to our story.